The Canadian Cattle Association (CCA) and the Canadian Beef Breeds Council (CBBC) have been made aware of issues relating to the processing of import certificates for breeding animals.
Thank you for bringing this issue to our attention. We acknowledge your frustration with the process. The issue is with Adobe Acrobat, and you will receive the following message:
We have developed the following steps to guide you through the process:
Install the newest Adobe Acrobat reader software (free) onto your computer.
From the PDF with the above message, save the file to your computer.
Go to Adobe that you’ve just installed and open the saved file.
To help reduce delays in the processing of your import certificate, please ensure that your producer number is included. Many applications are submitted without this identification number which causes delays.
Your producer number is provided by the Canadian Cattle Identification Agency (CCIA). It begins with the letter “A”, followed by a series of numbers.
If you don’t know your producer number, you can obtain it by contacting the CCIA.
There are three ways to contact the CCIA with your request:
Phone: 1-877-909-2333 between 7 a.m. - 5 p.m. MDT.
Website (Home - Canadian Cattle Identification Agency) - Click Buy Tags – the Live Chat Agent can help find your number.
Email info@canadaid.ca
When planning for your import, please anticipate delays. The Canadian Food Inspection Agency (CFIA) service standard is 10 business days. If you run into issues where your request hasn’t been met within 10 business days, please reach out to us at communications@cattle.ca and we will do our best to help you.
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